Shipping policy

Thank you for choosing Xai Luxe Baby! We’re excited to help you find the perfect items for your little one. Please take a moment to read our shipping policy:

Processing Time

All orders will be processed within 1-5 business days. This means that once you place your order, we will take this time to gather and prepare your items for shipment. Please note that this does not include weekends or holidays.

Shipping Time

For US Orders:

  • Stage 1: Your order is currently being shipped from our vendors to our shipping partner in the USA.
  • Stage 2: Once the shipping partner receives your items and hands it over to USPS, we will provide you with a tracking number so you can easily follow your order's journey directly to your doorstep (Note: We may prematurely release tracking numbers. Occasionally, you might see limited tracking updates when your package is in transit from China to the USA. This is normal, as updates are not always available during this stage. Rest assured, your order is on its way, even if progress isn't immediately visible.

The two shipping phases are 5-20 business days in total.

For European Orders:
The processing time is the same at 1-5 business days. However, there is only one shipping phase, which takes an additional 5 to 20 business days. Your order will be shipped directly from our vendors to your address.

Please be aware that processing and shipping times are separate; your order will not be shipped until processing is complete.

Shipping Delays

While we strive to ensure timely delivery, there are factors that may cause delays, including but not limited to:

  • Carrier Delays: Shipping carriers may experience delays due to high volume, weather conditions, or other unforeseen circumstances.
  • Holidays: During peak holiday seasons, processing and shipping may take longer than usual.
  • Address Issues: Inaccurate or incomplete shipping addresses can lead to delays.

Lost Packages

Please note that Xai Luxe Baby is not responsible for lost or stolen packages once they have been handed over to the shipping carrier. 

If you have any questions or need assistance regarding your order, feel free to contact our customer service team. We appreciate your understanding and support!

Thank you for shopping with Xai Luxe Baby!

Tariff & Import Tax Policy

For U.S. Orders – Xai Luxe Baby

At Xai Luxe Baby, we are committed to delivering premium-quality diaper bags with smooth and reliable shipping. While our store is U.S.-based, certain products may be fulfilled or shipped from international locations depending on availability or design specifications.

Tariffs and Import Taxes

Please note that Xai Luxe Baby is not responsible for any tariffs, import duties, customs fees, or taxes that may be applied to your order by U.S. Customs or any other governmental authority. These charges are determined by your local customs authorities and are beyond our control.

Customers are solely responsible for paying any and all applicable tariffs and taxes that may be incurred during or after shipping (including but not limited to customs duties, VAT, or other import fees).

Important Reminders:

  • Tariffs and taxes, if applicable, are not included in the product price or shipping cost displayed at checkout.

  • These fees must be paid by the customer upon delivery, or as directed by the courier or customs authority.

  • Failure to pay customs duties may result in delays or returned shipments. In such cases, Xai Luxe Baby is not liable for the return shipping cost or any associated fees.

If you have any questions about whether your order may be subject to tariffs or import taxes, we recommend contacting your local customs office prior to placing your order.

Thank you for shopping with Xai Luxe Baby. We’re honored to be a part of your parenting journey!